Internet Retailing has launched the third report in the IRUK 500 Performance Dimension series. The Operations and Logistics Report maps how the UK’s leading retailers are giving customers the fulfilment choices they want and demand, while ensuring that service is delivered at a profit.
The comprehensive research analysed the range of delivery, collection and returns policies of the top 500 retailers in the UK, and found that Schuh, Boots, House of Fraser, John Lewis, Superdry and Amazon ranked as the top performers in the retail industry.
The report also highlighted that although nearly half of the top 500 UK retailers offer free returns, which is broadly in line with the number of consumers who expect the service, 75% of consumers expect free delivery, a standard that just a quarter of the top 500 retailers were able to reach.
The report analysed these findings and measured the gap between customer expectations and the service customers actually receive. It also goes further to investigate the challenges facing the sector, and how retailers and logistics providers are already dealing with these challenges.
Operations and Logistics is an area that holds within it some of the most important aspects of cross-channel success, which retailers must master to succeed, making this report critical reading.