Technology has a pivotal role in modern retail: today we focus on how emerging technologies are helping retailers benefit as consumers' shopping habits change.

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How technology is helping retailers to evolve as shoppers change
In today’s InternetRetailing newsletter our focus is on technology – and the difference it can make both to retailers and to shoppers. The difference...
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UK shoppers among the most likely to buy groceries online: Kantar Worldpanel
In 2016, UK shoppers turned online to buy more of their groceries, used the internet more frequently to buy fast-moving consumer goods (FMCG), and...
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L’Occitane delivers 10% sales boost to stores through location-based targeting
L’Occitane stores involved in a location-based targeting campaign saw their sales rise by an average of 10%, while visitor numbers to those stores...
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GUEST COMMENT Flexible returns: an overlooked battleground?
British retailers have long been at the forefront of ecommerce. As one of the most mature retail markets in the world, UK brands are often used as a...
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INTERVIEW Rachel Waller of Farfetch on visual social commerce
From time to time, we ask IRUK Top500 retailers to tell us more about the technologies and approaches that underpin their websites. Today we hear from...
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Most consumers have unsubscribed from retailer messages in the last year
Most (90%) consumers have taken themselves off retailer mailing lists in the last year – and 46% say they do so because they just get too many...
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Jimmy Choo ‘encouraged’ by online growth in an omnichannel context
Jimmy Choo this week said it had been “very encouraged” by the progress of its online business in parallel with its development of omnichannel...
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30-day FREE trial available now! [Sponsored]
Fits Me helps improve online conversions and reduce clothing returns.
Experience how with our size and fit recommendation tool - Fit Origin.
Claim your free trial
The Online Customer Experience - Counting the Cost of Not Knowing [Sponsored]
71% of organisations think a lack of investment in Online Customer Experience is impacting growth in their organisation, 89% believe Customer Experience is a significant differentiator in their sector right now.
Read the full report here
The Need for CX Simplicity in a Time of Shopper Discontent [Webinar]
June 5, 2017 - 2:00 pm
How to react quickly to market trends and create seamless experiences, all while leveraging the efficiencies and cost-savings offered by the cloud.
Register for the webinar here
How Payment Solutions Can Help Your Business Grow [Webinar]
June 6, 2017 - 2:00 pm
Are you getting the most out of your payment gateway and creating a seamless journey for your customers?
Register for the webinar here
Benchmark your retailing operations & win a Macbook Air [Survey]
Understand where you stand against other retailers across Customer Insight, Customer Experience, Marketing Strategy, Performance, Fulfilment & Supply Chain, Systems & Infrastructure, and People & Culture. You will receive a score at the end to compare against other respondents.
Start the survey now
Do you specialise in fashion, clothing and footwear? Win a FitBit Alta HR! [Survey]
We are currently undertaking research to determine how retailers are defining and using Fit Data (specifically biometric measurements, fit preference data and body shape data), if indeed at all, and whether use of this data can have a positive impact on retail businesses.

Start the survey now

Have you viewed our latest video interviews yet?
The potential of cloud solutions   Focus on customer experience (CX)
Customer-centred commerce in the cloud: orienting your business around the customer
In this whitepaper, created on the basis of intensive industry research and surveying, we set out to discover the importance that retailers are putting on customer-centricity, how it is affecting their businesses, the challenges and how those are being overcome.
Download the whitepaper
IREU Top500 Merchandising Report: 2017
We're delighted to bring you the EU Merchandising Dimension Report 2017. Compiling this report, InternetRetailing researchers have measured traders' ability to communicate their products through the use of imagery, information, customer feedback and social media sharing.
Download the Report
Are you delivering what your customers want?
With consumer expectations at an all-time high when it comes to ecommerce, and with rival retailers waiting just one click away, it is increasingly vital that retailers get delivery right.
Download the whitepaper
Marketplaces for brands and larger retailers
Marketplaces are becoming increasingly important to the way that consumers shop. This whitepaper, produced in partnership with Volo, demonstrates approaches to exploiting marketplaces for growth and brand development.
Download the whitepaper
IRUK Top500 Brand Engagement Report: 2017
At a time when customers are taking the lead in the way they communicate and interact with retail brands, it makes sense that the way retailers respond is changing. In this Dimension Report, we analyse the hard data produced by the InternetRetailing research team and combine this with the work from our Knowledge Partners to accurately show where brand engagement is now.
Download the Report
InternetRetailing Magazine March 2017 - Issue 63 (IRM63)
In our March issue, we focus on the customer and the importance of delivering exceptional service. We take a look at 'Front Matter' and analyse key announcements affecting internet retailing.
View the Magazine
How to save billions on fashion returns
UK fashion retailers lose £20 billion a year to returns, which will likely rise as online retail expenditure grows. Fits Me has key customer behaviour insight that can stop you losing money on returns.
Download the whitepaper
InternetRetailing Supplier Directory
The InternetRetailing Supplier Directory - part of IRDX - is a view on the supplier, retailer and people 'ecosystem' in multichannel retail. Companies listed in the directory represent the leading suppliers in the UK and Europe. To be featured in our online directory please contact our Account Directors, and
Search the Directory
We are the magazine, portal and events for European ecommerce. Hosting board level conversation for multichannel retail across all of our platforms.
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